All orders of physical products are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer 4,99€ flat rate shipping to Germany.
We offer international shipping. Your shipping rate will be calculated at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
If you order digital files, such as story stickers, you will receive your order immediately. If this should not be the case, please send an Instagram DM oder an email to email@example.com.
Refunds, returns, and exchanges